We accept any products for exchanges and returns within 30 days of purchase, except sale priced items, breast pads/panties for personal hygiene purposes.
All exchange and return products must be received in their original form, including bags and tags. Products must not be worn/altered or damaged. Free of stains, odors, pet hairs, or distinct smells, including deodorant and perfume. Products showing signs of wear or use will be unfortunately returned to you.
*For special sale events, we allow exchanges within 30days but there will be no returns for store credit or cash refund.
PROBLEM WITH YOUR ORDER?
If your order has a problem, contact us at email@example.com or through our contact page.
Do not ship back your item without authorisation through the return process. We can resolve all issues with you quickly and with personal attention.
-Received defective product?
-Received the wrong product?
Solution: We will replace it for you.
If you receive your product from us with these issues, please hold the product and all packaging. With your photo documentation of your package and item, we will investigate, offer a solution and ship out any replacements needed.
STEPS TO EXCHANGE / RETURN
IMPORTANT: Add your tracking number to the return system once shipped.
STEPS AFTER THE RETURN IS APPROVED
Pack all the returned items, along with a print off of your confirmation of purchase email, and our exchange/returns form specifying your RMA number securely in a package or in our reusable biodegradable Lovemère bag.
1ST METHOD : SHIP BY LOVEMÈRE PERSONAL CONCIERGE SERVICE (for Singapore addresses)
2ND METHOD : SHIP BY MYSELF (for Singapore and International addresses)
HOW SOON WILL I GET MY STORE CREDIT / CASH REFUND?
Once we receive your item, we will check and ensure the item is brand new, unwashed, unstained and with original tag. Thereafter, your return will be processed immediately, and if a store credit is requested, a store credit will be emailed to you for a validity of 3 months for you to cart out any items in our store for your future purchases. For cash refund, we will refund back to your original payment mode, within 5 working days.
There is a 10% restocking fee on product subtotal on cash refund (waived with Store Credit). Original shipping charge, if any, is non-refundable.