Exchanges & Returns

*Black Friday Event*: All purchases made during this event will be final. There will be no returns. However, you can exchange your sizes, subject to availability. 

PROBLEM WITH YOUR ORDER?

If your order has a problem, contact us at hello@lovemere.com or through our contact page.

Do not ship back item(s) without authorisation through the return process. We can resolve all issues with you quickly and with personal attention.

-Received defective product?

-Received the wrong product?

Solution: We replace it.

If you receive your product from us with these issues, please hold the product and all packaging. With your photo documentation of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.

WHAT ITEMS ARE NON-REFUNDABLE?

Sale Priced Items and Breast Pads / Panties.

RETURN FOR EXCHANGE / REFUND


1. Enter your order number and email address and click Find Your Order on this page http://returns.lovemere.com



2. Follow the screen instructions and select the items you want to return.

3. You have the choice of return for exchange / store credit / refund.

4. You will get a confirmation email with shipping guidelines.

IMPORTANT: Add your tracking number to the return system once shipped.

5. We must receive your item within 14 days from your order date.

6. Please ensure original packaging and tag is intact.
 

STEPS AFTER RETURN IS APPROVED

Pack all the returned items, along with a print off of your confirmation of purchase email, and our exchange/returns form specifying your RMA number securely in a package or in our reusable bio-degradable Lovemère bag.

SHIP BY MYSELF

  • Go to local post office, or another courier of your choice, to ship the package, return shipping fees and the delivery are your responsibility on the returns.

  • Add the tracking number from the post office or courier to the return system. This can be found on your post office receipt. You can keep tracking your package by receiving email updates for the shipment. If there is no tracking number and we do not receive your item(s), an exchange/return cannot be processed.

  • Once your return (exchange) is received and inspected with original packaging, as brand new, with original tag intact, we will send you an email to notify you that we have received your returned item. You will receive our email on the return shipping fee. We will ship via courier back to you at S$4.50 for Singapore, S$15 for Malaysia DHL Express and S$25 for International shipping DHL Express.

# Update on 31st August 2020, we have stopped the option of shipping back to you via Singapore Post as they have a higher chance of damaging the garments (due to the letterbox size). We want you to exchange with a peace of mind.

  • Once you made your return shipping fee payment, please allow up to 1-2 working days and we will email you the tracking number.

SHIP BY OUR PERSONAL CONCIERGE SERVICE (only for Singapore addresses)

  • In view of the Covid19 situation, we are offering this service for your convenience and safety. You do not need to leave your home to ship the items back to us. You will receive this option once your return request is approved.

  • Exchanges: We can exchange your items on the spot for you. You will receive our email to arrange a 2-way shipping of S$9 via paynow. Once payment is made, we will drop by your place for exchange within 1-3 working days. There will be no reschedule of pick-up. Please tap here for more information.

  • Returns as store credit or cash refund: We will arrange a courier pickup at your doorstep at our shipping rate of S$4.50. We will email you to arrange payment via paynow. You will need a printer to print out a shipping label. There will be no reschedule of pick-up.

 

REFUND

There is a 10% restocking fee on product subtotal on cash refund (waived with Store Credit). Original shipping charge, if any, is non-refundable.

HOW SOON WILL I GET MY REFUND?

Once we received your items. your refund will be processed immediately, and if a store credit is requested, a store credit will be emailed to you. For cash refund, we will refund back to your original payment mode, within 5 working days.