All in-stock items will ship out 1-2 days after the order is placed. We do not ship orders on weekends or on Singapore holidays.
Once your order leaves the warehouse, the shipping will take 2-3 working days within Singapore (except during sale events or new launches). The shipping will take 2-7 working days for international orders, depending on customs arrangement.
For Singapore orders, once an order departs our warehouse, we will notify you by email and provide a tracking number for each individual order.
For international orders, we will provide you the tracking number via email. To track, you may visit https://www.dhl.com/en/express.html
If you are having problems tracking your items, please email email@example.com.
Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or cancelled once it has been placed. Please check all information carefully before placing your order.
If you discover a mistake, please contact us and let us know via firstname.lastname@example.org as soon as you can, and we will try to help you in the best way possible.
The shipping address cannot be changed once the order has been placed.
Singapore, Malaysia, Hong Kong, Brunei, Australia, New Zealand and United Kingdom
For other countries, please email us email@example.com and we can arrange for you.
We want to offer you a peace of mind. At the moment, our express shipping is the safest and fastest way to reach you.
By default, payments on Lovemère are displayed and collected in Singapore dollars (SGD).
If you are currently located outside of Singapore, our system will auto-detect your location and convert the payment to your local currency. The currency for Malaysia is MYR, Hong Kong is HKD, and for other countries, it is USD.
If you have a preferred currency, you can change it by tapping on the menu on your mobile device or clicking on the header on your desktop or tablet.
Yes, you can! Your perfect fit matters to us.
You can exchange or return them to our store within 30 days of purchase.
Please submit your request via https://returns.lovemere.com.
Due to our strict hygiene policy, returns or exchanges are not possible for panties and breast pads.
If you have any questions, please email us at firstname.lastname@example.org.
For Singapore orders, we highly recommend you to go forPersonal Concierge Serviceat $9 which saves you time and helps you receive the exchanged garments at your doorstep.
If it's urgent, you can email us to arrange self-collection. Please submit your request via https://returns.lovemere.comand we will take care of you.
Yes it is possible! Please drop us a message to arrange, let us know your order number.
Alternatively, you can submit your request via https://returns.lovemere.com and select Personal Concierge Service for a fuss-free exchange.
Our products are handmade with utmost care and are packed with a lot of love and attention. Thus, receiving a damaged, defective, or incorrect product is quite rare.
However, in the unlikely event that this happens, we will be sure to take care of your concerns. Please email us at email@example.com or live chat with us on the website with your order number and a photo(s) of the product(s).
We attempt to display product images as accurately as possible. However, due to lighting and different devices being used for viewing the images, the color in the image can vary slightly for the actual color of the product. We will gladly provide more information on any of our products upon your request. Please email us at firstname.lastname@example.org
When an item is returned, there are additional costs associated with processing the return such as time involved in inspecting, cleaning to a brand new condition, repackaging, and restocking. To cover these, we have a restocking fee on cash refunds.
However, this fee is waived off when you request store credits. You can use the credits to purchase any items from our store.
It is important to take good care of your intimate wear to ensure they have a longer mileage. Here are some tips:
-Hand wash bras quickly during shower rinse (cold water if possible)
-Machine wash with laundry net, gentle spin, and no heavy items in the same cycle
-Do not squeeze
-Air dry away from direct sunlight
We design every piece in our studio located in Singapore. Our team in Indonesia and China lovingly handcraft them, assisting us with the intricate pattern and the custom fabric engineering in all our products (such as nursing bras).
Some items are seasonal. Please drop your email in the back-in-stock notification box and we will email you when the item is back in our stores.
Alternatively, join our mailing list and you will be the first to be informed of any new launches or restock.
Yes, they do! Except Skye Pump Bra.
Anytime is a good time - whenever you start to feel uncomfortable and tight during pregnancy! Your body is preparing for milk ever since you are pregnant.
We have mummies that start wearing in the first trimester. Most of our bras are made to allow the stretch and accommodate growing breast size till the delivery date and postpartum.
Go around your bust and measure the largest part of the bust.
Go to each of our product pages - size charts and match the size of the bra based on bust circumference (in cm).
If you need further help with sizing, chat with our Lovemère Fit Experts today.
You can measure yourself by running a measuring tape over your hips and waist. Going by your current weight is also a pretty good way to choose the right size. Our size charts offer guidelines on both waist-hip measurement and weight to help you choose better.
Use a steam iron and the padding will be in a brand new state.
No, we do not at the moment.
We aim to reduce our plastic consumption by more than 70%
Firstly, we achieve this by reducing the use of single-use plastic by combining multiple items into a single packaging (to protect the product), compared to individual packaging, without compromising our standards in hygiene.
Secondly, with our incorporated designs of the double-sealed feature in our bio-degradable bag, repackaging for exchanges and returns will be made easy.
Our store supports payment via Visa, Mastercard, Amex, Paypal, Apple Pay, Google Pay, Shop Pay and Paynow.
We are afraid we do not provide cash on delivery as of now.