SHIPPING & ORDERS

All in-stock items will ship out 1-2 days after the order is placed. We do not ship orders on weekends or on Singapore holidays.

Once your order leaves the warehouse, the shipping will take 2-3 working days within Singapore (except during sale events or new launches). The shipping will take 2-7 working days for international orders.

For Singapore orders, once an order departs our warehouse, we will notify you by email and provide a tracking number for each individual order.

For international orders, we will provide you the tracking number via email. To track, you may visit https://www.dhl.com/en/express.html 

If you are having problems tracking your items, please email hello@lovemere.com.

Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or cancelled once it has been placed. Please check all information carefully before placing your order.

If you discover a mistake, please contact us and let us know via hello@lovemere.com as soon as you can, and we will try to help you in the best way possible.

The shipping address cannot be changed once the order has been placed.

Singapore, Malaysia, Hong Kong, Brunei, Thailand, Japan, United Kingdom and United States.

For other countries, please email us hello@lovemere.com and we can arrange for you.

By default, it is Singapore dollars (SGD). Lovemère displays and collects payments in the local currencies of selected countries.

For website users, to view or change your currency, click the currency on the top right-hand corner of your screen and select your preferred currency.

For mobile users, tap the three lines in the top left-hand corner and scroll down to “Change your currency.”

Exchanges & Refunds

Yes, you can! Your perfect fit matters to us.

You can exchange or return them to our store within 30 days of purchase. Please submit your request via https://returns.lovemere.com.

Due to our strict hygiene policy, returns or exchanges are not possible for panties and breast pads.

If you have any questions, please email us at hello@lovemere.com.

For Singapore orders, we highly recommend you to go for Personal Concierge Service which saves you time and helps you receive garments in your perfect size within 1-3 working days.

We are afraid we are not open for walk-ins at the moment, but we are working towards it!

In the meantime, please submit your request via https://returns.lovemere.com and select Personal Concierge Service for a fuss-free exchange.

Our products are handmade with utmost care and are packed with a lot of love and attention. Thus, receiving a damaged, defective, or incorrect product is quite rare. 

However, in the unlikely event that this happens, we will be sure to take care of your concerns. Please email us at hello@lovemere.com or live chat with us on the website with your order number and a photo(s) of the product(s).

We attempt to display product images as accurately as possible. However, due to lighting and different devices being used for viewing the images, the color in the image can vary slightly for the actual color of the product. We will gladly provide more information on any of our products upon your request. Please email us at hello@lovemere.com

When an item is returned, there are additional costs associated with processing the return such as time involved in inspecting, cleaning to a brand new condition, repackaging, and restocking. To cover these, we have a restocking fee on cash refunds.

However, this fee is waived off when you request store credits. You can use the credits to purchase any items from our store.

Products

It is important to take good care of your intimate wear to ensure they have a longer mileage. Here are some tips:

-Hand wash bras quickly during shower rinse (cold water if possible)
-Machine wash with laundry net, gentle spin, and no heavy items in the same cycle

-Do not squeeze

-Air dry away from direct sunlight

We design every piece in our studio located in Singapore. Our team in Indonesia and China lovingly handcraft them, assisting us with the intricate pattern and the custom fabric engineering in all our products (such as nursing bras).

Some items are seasonal. Please drop your email in the back-in-stock notification box and we will email you when the item is back in our stores.

Alternatively, join our mailing list and you will be the first to be informed of any new launches or restock.

Yes, they do!

Anytime is a good time - whenever you start to feel uncomfortable and tight during pregnancy! Your body is preparing for milk ever since you are pregnant. We have mummies that start wearing in the first trimester. Most of our bras are made to allow the stretch and accommodate growing breast size till the delivery date and postpartum.

Method 1: Use a soft measuring tape and go around your largest part of the bust and remember the measurement in cm.

Method 2: If you know your current cup size, find your bust measurement in this table and remember the circumference range e.g. 93-95cm

Add another 2-4cm if you are in your first or second trimester to cater to the growing bust size.

Go to each of our product pages - size charts and match the size of the bra based on bust circumference (in cm).

If you need further help with sizing, chat with our Lovemère Fit Experts today.

You can measure yourself by running a measuring tape over your hips and waist. Going by your current weight is also a pretty good way to choose the right size. Our size charts offer guidelines on both waist-hip measurement and weight to help you choose better.

Use a steam iron and the padding will be in a brand new state.

No, we do not at the moment.

We aim to reduce our plastic consumption by more than 70%
.

Firstly, we achieve this by reducing the use of single-use plastic by combining multiple items into a single packaging (to protect the product), compared to individual packaging, without compromising our standards in hygiene.


Secondly, with our incorporated designs of the double-sealed feature in our bio-degradable bag, repackaging for exchanges and returns will be made easy.


Payments

Our store supports payment via Visa, Mastercard, Amex, Paypal, Apple Pay, Google Pay, Shop Pay and Paynow.

We are afraid we do not provide cash on delivery as of now.