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All orders are shipped out within 1-2 working days from our warehouse in Singapore and you will receive your tracking details right away.
Below are the shipping time and rates:
SINGAPORE
Shipping time: 2-3 working days
Free for above S$65 purchases, otherwise would be S$4.
MALAYSIA
DHL Express Shipping: 2-3 working days
Free for above S$150 (Estimated RM$498) purchases, otherwise would be S$15 (Estimated RM$49). If you are located in a remote area, we will contact you before shipping as there may be surcharges.
HONG KONG
DHL Express Shipping: 2-3 working days
Free for above S$200 (Estimated HK$1100) purchases, otherwise would be S$20 (Estimated HK$110)
AUSTRALIA / NEW ZEALAND / TAIWAN / THAILAND / JAPAN / MALDIVES / BRUNEI / UNITED KINGDOM / UNITED STATES
DHL Express Shipping: 2-5 working days
Free for above S$250 (Estimated USD175) purchases, otherwise would be S$25 (Estimated USD17).
If you are located in a remote area, we will contact you before shipping as there may be surcharges. The shipping time may be longer than 5 days.
All shipping addresses must be entered in English. You will need to sign for your delivery.
STORE CURRENCY
All rates are indicated in Singapore Dollars (S$) by default. You will see the converted rates in your currency when you checkout. Currency is determined by your current location. If you have a preferred currency, you can change it. For mobile users, tap on the three lines at the top left menu and scroll to the bottom to change the currency. For website users, go to the top right menu bar and change the currency.
PEAK PERIOD
There may be some delay in orders placed during new collection releases, sale periods, festive seasons and we hope to have your understanding. If you require your items sooner such as going to give birth or during your confinement, please contact us at hello@lovemere.com, and we will do our best to assist you.
INTERNATIONAL CUSTOM CLEARANCE
The delivery dates given above are an estimate. There may be a delay due to customs clearance procedures within your country.
IMPORT TAXES AND DUTIES
This import taxes and duties only apply to countries other than Singapore. Regulations for import duties and taxes vary from country to country. We have no control over these charges, and we cannot predict their amount. Unless otherwise stated, our garment/lingerie prices and shipping costs are exclusive of all import duties and taxes. Lovemère does not cover any duties, taxes, or associated handling fees that may be applied to your order by your local government. Please contact your local DHL or customs office for more information.
PROBLEMS WITH YOUR ORDER
If any items in your order are temporarily or permanently out of stock, we will contact you to arrange a refund, exchange, or store credit for those items. If applicable, we may also give you the option of waiting for us to ship the items once the new stock arrives.
Kindly ensure your mobile phone is with you so the delivery man can contact you, in the event if nobody is at the shipping destination. If there are multiple attempts of failed deliveries and the package is returned to us, you will need to bear the additional shipping fee for us to deliver to you again. We seek your kind understanding.
Further questions? You may refer to our FAQ. Alternatively, we will be happy to assist your questions at hello@lovemere.com.
