Shipping

We process and pack our products with love in our Singapore warehouse and ship directly to your home. Below are the shipping time and fees:

SINGAPORE

Processing Time: 1 working day
In-transit Time: 1-2 working days
Free for above S$65 purchases, otherwise would be S$4.50.

INTERNATIONAL

MALAYSIA
Standard Shipping:

Processing Time: 1 working day
In-transit Time: 4-7 working days
Free for above S$65 purchases, otherwise would be S$4.50.

DHL Express:
Processing Time: 1 working day
In-transit Time: 1 working day
Free for above S$150 purchases, otherwise would be S$15.


HONG KONG/INDONESIA/PHILIPPINES/
THAILAND/VIETNAM

Standard Shipping:
Processing Time: 1 working day
In-transit Time: 4-7 working days
Free for above S$150 purchases, otherwise would be S$13.

DHL Express:
Processing Time: 1 working day
In-transit Time: 1-2 working days
Free for above S$200 purchases, otherwise would be S$20.

AUSTRALIA/NEW ZEALAND/BRUNEI

DHL Express:
Processing Time: 1 working day
In-transit Time: 1-2 working days
Free for above S$200 purchases, otherwise would be S$20.

REST OF THE WORLD

DHL Express:
Processing Time: 1 working day
In-transit Time: 1-3 working days
Free for above S$250 purchases, otherwise would be S$25.


There may be some delay in orders placed during new collection releases, sale periods, and we hope to have your understanding. If you require your items sooner such as going to give birth or during your confinement, please contact us at hello@lovemere.com, and we will do our best to assist ;) 

If any items in your order are temporarily or permanently out of stock, we will contact you to arrange a refund, exchange, or store credit for those items. If applicable, we may also give you the option of waiting for us to ship the items once the new stock arrives.

If there is nobody at home to receive the package, kindly ensure your mobile phone is with you so the delivery man can contact you. If there are multiple attempts of failed deliveries and the package is returned to us, you will need to bear the additional shipping fee for us to deliver to you again. We seek your kind understanding.


NO-DELIVERY ZONES

We aim to deliver to as many places as possible. However, due to restrictions and limitations, we are sorry to share that we are not able to make deliveries to the following areas in Singapore: Sentosa, Changi Airport offices, Airport Logistic Park, One Turf Avenue.
 For International orders, we are not able to make deliveries to some of the remote areas in your country as the location is difficult to serve by our shipping partner. If your location is in one of the remote areas, we will inform you and refund your order right away. Please message us or drop us an email for further questions at hello@lovemere.com.

IMPORT TAXES AND DUTIES

This import taxes and duties only apply to countries other than Singapore. Regulations for import duties and taxes vary from country to country. We have no control over these charges, and we cannot predict their amount. Unless otherwise stated, our garment/lingerie prices and shipping costs are exclusive of all import duties and taxes. Lovemère does not cover any duties, taxes, or associated handling fees that may be applied to your order by your local government. Please contact your local DHL or customs office for more information.

 

PROBLEMS WITH YOUR ORDER

If you have any problems with your order, please contact us with any questions at hello@lovemere.com.