PROBLEM WITH YOUR ORDER?
If your order has a problem, contact us at firstname.lastname@example.org or through our contact page.
Do not ship back item(s) without authorisation through the return process. We can resolve all issues with you quickly and with personal attention.
-Received defective product?
-Received the wrong product?
Solution: We replace it!
If you receive your product from us with these issues, please hold the product and all packaging. With your photo documentation of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.
WHAT ITEMS ARE NON-REFUNDABLE?
Sale Priced Items and Breast Pads / Panties.
RETURN FOR EXCHANGE / REFUND
1. Enter your order number and email address and click Find Your Order on this page http://returns.lovemere.com
2. Follow the screen instructions and select the items you want to return
3. You have the choice of return for exchange / store credit / refund
4. You will get a confirmation email with shipping guidelines
IMPORTANT: Add your tracking number to the return authorization system once shipped.
5. We must receive your item within 14 days from your order date.
6. Please ensure original packaging and tag is intact.
STEPS AFTER RETURN IS APPROVED
1. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a package. You can use the box/package the items arrived in or another package, if you prefer.
2. Go to local post office, or another courier of your choice, to ship the package, return shipping fees are your responsibility on returns. We do not supply return shipping labels as customers may have a carrier preference.
3. Add the tracking number from the post office or courier to the return authorization system. This can be found on your post office receipt. You can keep tracking your package by receiving email updates for the shipment.
IMPORTANT: without carrier tracking and if we do not receive your item(s), a refund cannot be issued.
4. You will receive an email as soon as we received your items, and when exchange/refund is approved.
Once your return is received and inspected with original packaging, as brand new, with original tag intact, we will send you an email to notify you that we have received your returned item. We will ask if you prefer Singapore Post normal mail or courier service with tracking. The fee for sending back your exchange is S$1.15 – S$1.70 Singapore Post normal mail or S$4.50 courier with tracking, S$4.50 for Malaysia or $25 for International shipping.
You can indicate your preference in the return authorisation system to speed up the process.
Once you made your shipping payment, please allow up to 1-2 working days for exchange and we will email you the picture of the package or tracking number.
We are not responsible for lost of mail for Singpost Post normal mail service.
There is a 10% restocking fee on product subtotal on cash refund (waived with Store Credit). Original shipping charge, if any, is non-refundable.
HOW SOON WILL I GET MY REFUND?
Once your return is received and inspected with original packaging, as brand new, with original tag intact, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. Once approved, your refund will be processed, and a credit will automatically be applied to the original method of payment, within 5 business days. If a store credit is requested, a checkout code will be emailed to you immediately.