PROBLEM WITH YOUR ORDER?
If your order has a problem, contact us at firstname.lastname@example.org or through our contact page.
Do not ship back item(s) without authorisation through the return process. We can resolve all issues with you quickly and with personal attention.
-Received defective product?
-Received the wrong product?
Solution: We replace it.
If you receive your product from us with these issues, please hold the product and all packaging. With your photo documentation of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.
WHAT ITEMS ARE NON-REFUNDABLE?
Sale Priced Items and Breast Pads / Panties.
RETURN FOR EXCHANGE / REFUND
1. Enter your order number and email address and click Find Your Order on this page http://returns.lovemere.com
2. Follow the screen instructions and select the items you want to return.
3. You have the choice of return for exchange / store credit / refund.
4. You will get a confirmation email with shipping guidelines.
IMPORTANT: Add your tracking number to the return system once shipped.
5. We must receive your item within 14 days from your order date.
6. Please ensure original packaging and tag is intact.
STEPS AFTER RETURN IS APPROVED
Pack all the returned items, along with a print off of your confirmation of purchase email, and our exchange/returns form specifying your RMA number securely in a package or in our reusable bio-degradable Lovemère bag.
SHIP BY MYSELF
# Update on 31st August 2020, we have stopped the option of shipping back to you via Singapore Post as they have a higher chance of damaging the garments (due to the letterbox size). We want you to exchange with a peace of mind.
SHIP BY OUR PERSONAL CONCIERGE SERVICE (only for Singapore addresses)
There is a 10% restocking fee on product subtotal on cash refund (waived with Store Credit). Original shipping charge, if any, is non-refundable.
HOW SOON WILL I GET MY REFUND?
Once we received your items. your refund will be processed immediately, and if a store credit is requested, a store credit will be emailed to you. For cash refund, we will refund back to your original payment mode, within 5 working days.